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Customer Frequently Asked Questions

Release time:2013/9/5

How is the quality?
What is lead time ?
What should I do if the goods received are damaged?
How to track your order during shipment?
What certificates do you have?
What is the main market for Magenta?
How is the warranty?
Can I get some samples for testing?
Does Magenta design its products?


1. Can I have a price list?
Please send an email to sober@magentaglobe.com for quotation.

2. How is the quality?
All of the materials are purchased from reliable suppliers. The quality is pretty good. 

3. Is your price competitive?
One of our missions is to make products affordable to the general public. Based on our market research, we have about 10% price advantage over other suppliers on the same quality level.

4. How is the warranty?
We offer 1 year warranty for our products. 

5. Can I get some samples for testing?
Sure, we always suggest our customer to try samples and check the quality and performance themselves. But due the sample availability, we do not suggest the customer to try many samples with many models at one time. And kindly note that sample and shipping cost will be charged. Sample fee will be refund after receive official order.

6. What is lead time ?
Usually we ship orders in 1 week. But it will take a little longer if with heavy burden of production task. It also takes more time with customized products.

7. How to track your order during shipment? 
For small order shipped by international courier (UPS/DHL/FedEx/EMS/TNT), Magenta will send you tracking No. after goods sent out, you can check the order status on courier's website. For Large orders shipped by sea, you can check with your shipping agent, or we can arrange the shipment if you like.

8. What should I do if the goods received are damaged?
All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please file your damage claims to the delivering carrier immediately, and notify us within 72 hours after your receipt of the damaged merchandise.

9. Can I cancel my order?
Customer satisfaction is important to all of us at Magenta Technology Co., Limited. We will ship your merchandise as quickly as possible. If your order has not yet been shipped, we can cancel it for you. However,we shall not be able to process a cancellation once your order has been shipped.

10. What certificates do you have?
We have CE, RoHS for all of our products.

11. I want to replace the products to other products. Can you give us some suggestion for the suitable replacement?
We are glad to offer our support. Please write us your applications and requirements to sober@magentaglobe.com. Our professionals are ready to help.

12. Can your products work under the voltage in my country?
All of our products can meet the voltage requirement for most of the countries worldwide. You can write to us if you have special requirements.

13. What’s your products’ MOQ?

Sample is available.


14. What is the main market for Magenta?

Our customers and partners are all over home and abroad and we have established close cooperation with many companies from the America, Europe, Africa, Middle East and Southeast Asia.

15. Does Magenta design its products?
Yes, we designs and assembles all the products we are selling. Our engineers have abundant knowledge of health,massage and beauty management and technology. Some of them have successful experience to design products for world famous brands. Our basic principle to design products is safety and reliability.

16.Do You Offer OEM Or ODM?
Yes, Definitely.